Rentals

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Emergency call out procedure | After Hours Numbers | Handy Numbers

Here at Wright Dunn Real Estate we believe in delivering that good old fashioned customer service that sadly disappeared some years ago from our lives.

We service all Canberra suburbs along with Queanbeyan and Jerrabomberra.

We believe in looking after your property as if it were our own by selecting quality tenants, ensuring your property is well maintained and importantly endeavour to gain the highest market return on your property.

Our friendly staff are fully trained and registered to handle all of your management requirements. We don’t treat you as just another number – we know you as a individual person who matters.

TENANT EMERGENCY MAINTENANCE PROCEDURE

*This list is for After Hours EMERGENCY Repairs only

As per the 1997 Residential Tenancies Act, we are required to provide a list of emergency tradespersons.

Procedure:

1. Tenant must report the problem to Wright Dunn Real Estate Pty Ltd on our after hours contact number as stated below. Please leave your name, address, date and time you called, details of the emergency and what action you are taking.
2. If the problem constitutes an emergency (refer the standard residential terms clause 61) please contact the appropriate tradesperson.
3. Should you call a tradesperson other than those listed, the cost may not be met by the Lessor if the repair is not deemed an emergency.
4. This list of tradespersons is subject to change.
5. Where there is damage caused by tenant neglect, the tenant is responsible for the tradespersons costs.
6. Phone your Property Manager first thing the next working day to advise of the outcome.

Should you require any further information or clarification, please contact your Property Manager.

AFTER HOURS

EMERGENCY TRADESPERSONS

Ensure that you have referred to the attached instruction letter prior to arranging emergency maintenance.
Note that your first call must be to the agency after hours number as indicated below:

ATTENTION!
If your repairs/maintenace are not urgent you can fill in and send through a maintenance request form online by clicking here.

HANDY NUMBERS

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